Support and Problem Reporting
What to include
For a game or connection problem, please include:
- the approximate date, time, and time zone;
- device and browser;
- Guest or registered member (do not include the email address unless support
needs it for an account request);
- table number, compass seat, board number, and whether the game was in the
auction, card play, or review phase;
- the exact message shown; and
- steps that may reproduce the problem.
A screenshot can help, but check it first for private information.
Never send
Do not send a password, cookie, session or reconnect token, verification or password-reset link, API key, database connection string, or another player’s private hand.
Account and privacy requests
For account access, correction, or email replacement, contact support@viaduct.club. For a privacy question or account-deletion request, contact privacy@viaduct.club. Send the request from the email address registered with the account and identify the username and type of request. Viaduct will reply with a safe ownership- verification step. Do not send a password, session token, or account-action link as proof of identity.
After a deletion request is verified, Viaduct will promptly disable the account and complete active-data deletion or anonymization within 30 days. Historical game records may remain under Deleted Player when needed to protect the other players' results and game integrity. Protected backups age out through the normal backup cycle. Viaduct will send a completion notice after the active deletion steps finish.
Security reports
Report suspected exposure of private hands, account access, personal information, or service credentials privately and promptly at security@viaduct.club. Do not exploit the issue or publish sensitive details before Viaduct has had a reasonable opportunity to investigate.
Current scope
Viaduct is an educational prerelease. Support is provided on a reasonable- effort basis and does not promise a particular response time. Viaduct support is not an emergency service.